DebtView is a cloud-based debt collection system. We are regularly making enhancements to improve the system. This summer we completed the construction of what we consider to be one of the most powerful new compliments to our platform. SnapSaaS is a brand-new workflow engine, providing powerful integration and extensibility features to DebtView.

The new engine has allowed us to split our focus between system customisations and integrations and building the core high quality debt collection features in the DebtView platform.

Cloud solutions bring massive benefits to both large and small enterprises, they provide low cost, low maintenance solutions that are easy to access and scale. However, one area which is always a challenge is the ability to customize and integrate cloud solutions into your own way of working and your own on premise systems or third party services.

SnapSaaS has been built from the ground up to solve these challenges. SnapSaaS is the next step on our journey to becoming the world’s most integrated and connected debt collection system.

Following are some examples of how SnapSaaS can help and us and our customers:

Example 1 – Custom Letter Generation and Integration

An existing DebtView customer works with a print fulfilment company who print their letters and send them out each day. This customer is not a collection agency but a large company with their own internal collections department. Due to their growing success, they have taken on more recovery work from various companies within the wider group. As a result, their letters are now being sent on behalf of the various brands within the company. Because the letterhead was pre-printed on headed paper at the print shop, they needed to generate their letter files by company and send separate files to the print shop with the appropriate file naming convention so the correct letterhead could be applied.

Although DebtView provided the ability to do this, there was certainly room for improvement from a manual processing perspective. So, we configured a SnapSaaS flow to manage the process. The SnapSaaS engine now implements this flow from end to end, all without a line of custom code, we simply string together a number of existing components to fulfil their needs similar to the following: